Frequently asked questionsHow does the order/payment/delivery process work?
-On order placement you will receive an automatic email acknowledgement of "Pending" status.
-We then pick and pack your order and for international customers find our best shipping quote and adjust the invoice. An email is then sent confirming the order status is now "Awaiting Payment" and instructions of how to pay.
*Please note that we pick every order prior to requesting payment, therefore orders placed at night or over the weekend will not change from "Pending" to "Awaiting payment" until we have picked the order the next working day.*Do you have a minimum order quantity?
-No. However please be aware of the shipping costs and discounts we can apply on orders over £150 and £250( pre-VAT) , to minimise your shipping costs : Shipping and returns How can I pay?
-We accept paypal and credit/debit cards over the phone. You may request our bank details for bank transfer, however please note that we will not dispatch until the funds have reached our account. We manually accept each order to ensure quality and appropriate shipping rates. Please allow 30 minutes between placing the order and telephoning for payment. We use Worldpay's on-line e-payment service and do not hold any card details ourself.
For orders placed on Fridays, Saturdays and Sundays, processing commences the following Monday.
-Your order status on payment moves to "Paid: Awaiting Courier" and you will receive a payment confirmation email, and information on the expected delivery time and date. We always provide tracking details with the courier. In the UK you will also be given a one hour delivery slot, if you leave a mobile number with us the courier can contact you via a text message as well as the standard email.
-We will then ship your goods and update the status to "Paid Delivered" once dispatched.
Orders will normally be shipped within one business day of confirmation of payment on the order. For the UK this means an order and payment received prior to noon will usually arrive the following working day. Orders placed and paid for before Friday noon will usually be delivered the following Monday. We use external courier companies and our collection time is 2.30 pm, so an order picked and paid for before noon will be collected the same day.What is the price I see next to each item?
-The price indicated is always for a single item, not for a pack.
*THIS PRICE IS IN BRITISH POUNDS (£) - we always invoice in GBP.What is a pack?
-A pack is the minimum quantity that we sell of a particular style. We endeavour to keep these as small as possible. E.g. one of a size of a colour.How do I start shopping with you?
-Just create an account, enter some basic details and a chosen password and you are ready to go.
- A no obligation account will allow you to see our prices without your customers knowing the price you paid.What are your opening hours?
-This website can take orders 24 hours a day.
-Office hours are 9am to 4pm Monday to Friday, an answering service is available at all other times, please leave your details including name and contact number and we will call you back as soon as possible. Do you have a price promise
Yes. We strive to keep our prices competitive. If you advise us of one of our items being sold elsewhere at a lower price we will match it. This applies to non-sale stock from other wholesale suppliers, we will validate the price difference and refund the difference when confirmed.I do not yet have a shop, may I create an account?
-Yes, please enter "TBA" or an expected shop name. You may edit the details in future.How do you validate my trade status?
-On account creation we request your company name, phone number and e-mail. Using these details we verify your status as a retailer. I am a social media seller?
-Please provide us with as much information as possible to support your re-selling of our items. We have a current restriction on the Sevva brand for non high street retailers. Please contact us to discuss prior to ordering.Please help, I have forgotten my password
-Firstly, use the "forgotten password" link on the account logon screen. An e-mail will be sent automatically containing a new password. Cut and paste this when you next try and log-in. Please do not forget to reset your password once you are logged on.Please help, I cannot find my logon details
-Please use the contact us page to notify us, we will get back in touch.I would like to sell your products on-line, is this a problem?
-We are happy to supply on-line traders. Please enter "on-line seller" as the company name if you do not have an established name.I sell on-line, may I link to your pictures?
-Whilst we are happy for you to use our photographs, please take a copy and link them via your webserver, not linking directly to our photographs. Do you have payment surcharges
-No. The price you see on the website is the price you pay.Can I order just one size or colour of a style?
-No, this is because we buy in cartons and therefore need to sell in packs. However, please contact us if you have a particular request. Additionally keep an eye out for our bundles as quite often we will offer these in a particular size or colour.Approximate size guide
Clothing (age is a guideline only)
Early Baby 2.3kg 5lbs
Tiny Baby 3.4kg 7.5lbs 50cms
Newborn 4.5kg 10lbs 56cms
0-3 months 6.5kg 14.5lbs 62cms
3-6 months 8kg 17.5lbs 68cms
6-9 months 9kg 19.8lbs 74cms
9-12 months 10.5kg 23lbs 80cms
12-18 months 12kg 25.5lbs 86cms
18-24 months 15kg 30lbs 92cms
Shoes/Socks (age is a guideline only)
Age: 0-3 months = UK shoes size Newborn 0-00
Age: 0-6 months = UK shoe size Baby 0-0
Age: 0-12 months = UK 0-2.5, European 15-18
Age: 12-24 months = UK3-5.5, European 19-22
Size 1 European 17
Size 2 European 18
Size 3 European 19
Size 4 European 20-21
Size 5 European 22
Size 6 European 23
Hats (age is a guideline only):
40 approx newborn
42 approx Newborn months
44 approx 0-3 months
46 approx 3-6 months
48 approx 6-12 months
50 approx 12-24 months
52 approx 2-5 yearsWhat brands do you carry?
-We stock from over 50 different manufacturers.All brands are designed for the independent retail market.Do you have a paper catalogue?
-No. Due to the high turnaround of our stock we found that a paper catalogue is out of date before it is even printed.Is there anyone at the end of the phone to help me?
-We are a family run business so everyone you speak to will be able to answer your queries. We are contactable on the phone between 9am and 4pm Monday to Friday. Can the delivery driver leave my parcel in my porch?
-No, all parcels must be signed for. You may provide us with further details to instruct the delivery driver which we will pass on. How do I track my parcel?
-You may request a consignment ID. This will only be generated once the parcel has left our premises. We will also provide you with the website details of the appropriate courier company. What if my order is very small, can you adjust your shipping costs?
-As a wholesaler selling to retail. We do not offer this service through the Royal Mail due to the additional costs of time spent travelling and queuing and parking charges. At our discretion we may use a courier jiffy bag ( 30cm x 20 cm x 5 cm) for which we can reduce the cost. Please note the jiffy bag is not large and is fixed in size by the courier. What is the RRP of your goods?
-All items are for the independent retail market therefore you choose the price to sellHow do you determine your prices?
-We are a small family business, trading independently so are not dictated to by our manufacturers. By keeping our overheads to a minimum, we endeavour to pass on value for money to our customers. You can find more details About us
by clicking this link. Can you guarantee me exclusivity in my area?
-No. Our styles are from independent brands and consequently we do not offer exclusivity to an area/town .Goods subject to alteration by Buyer
Where an item supplied that is then altered by the Buyer, for example for personalised embroidery, this item then is no longer the original product. The Buyer then takes over the responsibility for the product for compliance to any relevant Safety Standards.What do you mean on some styles by "complimentary" ( e.g. complimentary headband)?
This means that the complimentary item e.g hat/headband is NOT factored into the price of the garment. The complimentary component of the style is therefore not subject to our normal returns policy. I am starting a new shop, how can you help me?
-We have supported numerous new enterprises and are always willing to share our experiences with you.May I visit you?
You are welcome to call down and visit us, however as a small family business please telephone 01446 776877 to arrange an appointment.
Please contact us
if you require further information. Shipping and returns Terms and conditions About us