Whilst every effort is made to ensure that the web site and content are both accurate and and reopen Tuesday error free, Elizabeth Anne Children's wear Ltd recognises that errors may occur. In the event of such an error, we may attempt what actions we are reasonably able to correct the problem.

Terms and Conditions for Sale of Goods

Elizabeth Anne Children's wear Ltd is a UK wholesaler, and as such considers all sales made via this website to be business-to-business transactions, and therefore the Distance Selling Regulations (2000) do not apply nor the updated Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.



BREXIT UPDATE FOR EU CUSTOMERS ONLY
The United Kingdom left the EU on January 1st 2021. Shipping costs have remained stable and there is a short delay in transit times.

We will no longer charge VAT on any item.

Tariffs are now payable on goods not made in the United Kingdom. We have endeavored to show you the Tariff code and the originating country of our items. Please use the below link for further guidance from the EU as to the expected tariff payable by yourself of our items. The shipping fee does not include the additional tariff fee, this will be payable by yourself , via the couriers to the EU customs agency.

e.g 6111309000 from a non UK origin is categorised as:-

Textiles and textile articles ->Articles of apparel and clothing accessories, knitted or crocheted ->
Babies' garments and clothing accessories, knitted or crocheted -> Of synthetic fibres ->Other

Enter 6111309000 into the below link.

EU Tariff Guide



Import Taxes -Including the EU from January 1st 2021
For delivery outside the United Kingdom, you may be required to pay an import tax or duty upon delivery. In some countries, the customs agency may impose a tax/duty on imported goods, and the recipient (you) may be required to pay this tax/duty when the package is delivered.

The customer is responsible for paying any taxes or duties or customs clearance fees, and meeting any other import requirements imposed by the customs agency in their country.

If the recipient refuses to pay required import taxes/duties, the customs agency may prevent delivery and return or destroy the package, in which case the customer will not receive a full refund and may receive no refund based on the following:
1)For international orders denied entry or delivery by customs for any reason (including failure of the recipient to pay import duties/taxes) or refused by the recipient, the customer will not be refunded for the original shipping charge or for any charges assessed by the courier for return shipment to us. As such, no refund will be issued if the cost of return shipment exceeds the value of the product. If the value of the product exceeds the cost of return shipment, a partial refund for the difference will be issued once the product is returned.
2)If the customs agency destroys the package due to the recipient's failure to accept delivery or pay the required import duties/taxes, the value of the merchandise will also not be refunded to the customer. In this case, no refund will be issued.



Every effort is made to ensure that the information held is accurate. However variations in goods delivered may occur for various reasons including:
- Colour may not be accurately represented due to errors in the photographic representations, or variations in display settings and apparatus.
- Details of delivered goods may vary due to differences at time of manufacture. This may be due to the image displayed being a 'sample' as received by the original manufacturer, shortages of original materials, or variations on handmade items. In these cases, we will ensure that the quality and style is not compromised.
-Different brands may vary slightly in their sizing
- Where the goods are provided in 'packs', we describe the usual pack configuration. However, due to availability, this breakdown cannot be guaranteed and small variations may occur.

Placing an order on this website is considered as an 'invitation to treat' only. As such it is an offer made by the customer and does not constitute a contract agreement. You will be contacted within three business days to confirm the details and agree to the order including any modifications that are required due to changes in stock and/or pricing. For international customers shipping is also agreed upon at this stage. Most orders are dealt with the same working day.

Goods are held for 2 working days following order placement. If no contact is made by the customer we reserve the right to void the order and place the goods back on sale.
We have a current restriction on the Sevva and Melia brands. Please contact us to discuss prior to ordering.

****PLEASE NOTE PRICES ARE IN BRITISH POUNDS (£) NOT US DOLLARS****

Ordering Online
NO PAYMENT IS TAKEN ON THIS WEBSITE
Placing an order on this website does not constitute a contract agreement. You will be contacted within one business day to confirm the details and agree to the order including any modifications that are required due to changes in stock and/or pricing. Most orders are dealt with the same working day.
We have a current restriction on the Sevva brand for non high street retailers. Please contact us to discuss prior to ordering.



Terms & Conditions for use of the Website

By viewing this web site and/or downloading any content you agree to be bound by the following terms and conditions ("Terms of Service"). If you do not agree to these terms, you must not use this web site.

You agree not to copy, distribute, imitate any of the artwork, content, or other media contained in this web site. Also, you agree to not attempt to reverse engineer, misuse, or damage any part of the web site or the server infrastructure. You may not use any part of this service in a way which may be illegal, either by UK law, or within the jurisdiction where the site is being accessed from. You also hereby acknowledge that Elizabeth Anne Children's wear Ltd own the Intellectual Property rights to all materials within this web site and any additional content or media provided by Elizabeth Anne Children's wear Ltd, unless otherwise specified.

This site is created and operated by Elizabeth Anne Children's wear Ltd, situated in the UK. Elizabeth Anne Children's wear Ltd, and the management thereof, make no warranty that the material on or available through this site is suitable for use in any other country. If you are accessing from any other country, it is the users responsibility to ensure that they comply with any local laws that may be applicable. You agree to use the site in the manner for which it was intended, and following instructions as and when they are provided.

Use of this site and any services contained therein are at the sole discretion of Elizabeth Anne Children's wear Ltd and its management. While we endeavour to ensure the web site is available at all times, we reserve the right to modify or terminate all or any part of the service at any time, and for any reason, without notice and without liability. We reserve the right to change the terms of service at any time without notice. It is the users responsibility to ensure they have read the terms and conditions that currently apply.

This web site may contain links to other web sites. Elizabeth Anne Children's wear Ltd make no guarantees, representations, or warranties about those sites or the content therein.

Elizabeth Anne Children's wear Ltd shall comply with all applicable regulations pertaining to Data Protection within the UK. Please refer to the separate Privacy Policy for a description of how we may use any personal data collected.

Goods subject to alteration by Buyer
Where an item supplied that is then altered by the Buyer, for example for personalised embroidery, this item then is no longer the original product. The Buyer then takes over the responsibility for the product for compliance to any relevant Safety Standards.

Elizabeth Anne Children's wear Ltd disclaims any and all responsibility, liability, representations, warranties, or any other terms, express or implied, for the accuracy, legality, operability, availability, merchantability, non-infringement, or completeness of any part of the content upon this site. Furthermore, Elizabeth Anne Children's wear Ltd disclaims any responsibility for any harm, loss, or damage resulting from viewing or downloading any media from this site, or linked to by this site.

Elizabeth Anne Children's wear Ltd make no warranty that this site, any content, or the servers used, are free of viruses or other harmful media. The user assumes all responsibility for any necessary servicing, repair, and/or correction that may result.

This website, and all products, materials, and information provided by Elizabeth Anne Children's wear Ltd, are provided 'As is', with no warranties whatsoever. Under no circumstances will Elizabeth Anne Children' swear Ltd be held liable to any user, for any damages resulting from the use or misuse of the services provided.

Our maximum liability to you shall be limited to the sum of £50, or the sums paid by you to us, whichever is greater.

You may not transfer or delegate any rights, permissions, or responsibilities as set out in these terms to any other person without express written permission from us.

Some countries may disallow the exclusion of implied warranties, so the above exclusions may not apply.

Any breach of these terms and conditions and you will be personally liable to indemnify us in full for any loss, liability, or costs incurred or arising.
Restock Fee
Where goods are returned due to customer error in ordering a restock fee of £5 will be applied.

These terms do not affect your statutory rights as a consumer, and these terms and conditions are provided and governed by UK law. Any dispute connected with Elizabeth Anne Childrenswear Ltd will be subject to the exclusive jurisdiction of courts of England and Wales.

Copyright & Trademarks
All content on this site, unless otherwise specified, is copyright © Elizabeth Anne Childrenswear Ltd, 2018, all rights reserved. 'Elizabeth Anne Childrenswear' and associated logos are trademarks of Elizabeth Anne Childrenswear Ltd in the UK and other countries.


Goods subject to alteration by Buyer
Where an item supplied that is then altered by the Buyer, for example for personalised embroidery, this item then is no longer the original product. The Buyer then takes over the responsibility for the product for compliance to any relevant Safety Standards. Once the garment has been adjusted we cannot accept the item back for any reason.


Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.

Returns
PLEASE CHECK YOUR CONTENTS IMMEDIATELY UPON RECEIPT. NO CLAIMS ALLOWED AFTER 5 DAYS OF RECEIPT OF SHIPMENT. ABSOLUTELY NO RETURNS ALLOWED WITHOUT AUTHORIZATION.
Our full policy can be found at Shipping and returns

Payment
NO PAYMENT IS TAKEN ON THIS WEBSITE
Customers are required to pay in full prior to delivery. -On order placement you will receive an automatic email acknowledgement of "Pending" status.
-We then pick and pack your order and for international customers find our best shipping quote and adjust the invoice. An email is then sent confirming the order status is now "Awaiting Payment" and instructions of how to pay.
*Please note that we pick every order prior to requesting payment, therefore orders placed at night or over the weekend will not change from "Pending" to "Awaiting payment" until we have picked the order the next working day.*
-We accept paypal and credit/debit cards over the phone. You may request our bank details for bank transfer, however please note that we will not dispatch until the funds have reached our account. We manually accept each order to ensure quality and appropriate shipping rates. Please allow 30 minutes between placing the order and telephoning for payment. We use WorldPay's on-line e-payment service and do not hold any card details ourself. Goods must be paid for in advance and we do not offer credit terms.







Orders will normally be shipped within one business day of confirmation of payment on the order. For the UK this means an order and payment received prior to noon will usually arrive the following working day. Orders placed and paid for before Friday noon will usually be delivered the following Monday. We use external courier companies and our collection time varies, orders picked and paid for before noon are guaranteed collection the same day.

For orders placed on Fridays, Saturdays and Sundays, processing commences the following Monday. We aim to despatch these orders on that Monday for delivery Tuesday. However, please note that during periods of very high demand it may not be possible for all orders to leave us on the Monday for next day delivery and you may have to wait an extra 24 hours for the despatch of your goods. You will be emailed once your order is dispatched so you are aware of when to expect delivery.

-Your order status on payment moves to "Paid: Awaiting Courier" and you will receive a payment confirmation email, and information on the expected delivery time and date.
-We will then ship your goods and update the status to "Paid Delivered" once dispatched.
-Where a currency conversion fee is applicable, the customer pays the transaction fee.

Your right to access, correct, erase, and export your data under GDPR
The only data we store is what you type in when you create your account and orders and is the minimum necessary to process and deliver your orders.
i.e. Your Email, Name, Shop name, Customer address, Shipping address, Billing address, phone number and VAT number. By law we are required to keep any invoices raised for 6 years.

We share parts of this data with our payment providers worldpay/paypal in order to process your invoice payments. Any financial information entered within their platforms is not retained by us once the transaction is processed,
WORLDPAY
PAYPAL

We share the delivery information with our couriers to be able to deliver our goods to yourself.
DPD


E-mail conversations are also kept when pertinent to the history of the account/order.


As our customer you are able to access your personal data stored through your customer login. You can edit and amend any information that is incorrect. You may view information on historic orders/invoices. If you wish to delete your account, please contact us.

If a data breach occurs, under GDPR regulation we will inform you within 72 hours.
We have an appointed Data Protection Officer.

Elizabeth-Anne Children's Wear Ltd is Payment Card Industry Data Security Standards (PCI DSS) compliant.

This website is hosted in data centres in the UK. All traffic between this website and your browser is encrypted and delivered over HTTPS

Your password is stored as a hash digest and in the event of a security breach , your original password cannot be recovered from our servers.

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