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Privacy Notice



Elizabeth Anne Children's Wear Ltd is firmly committed to maintaining the privacy rights of our customers.
This privacy policy details what information we collect, and how we will use it. Under no circumstances will we pass any information regarding you or your business to any third parties other than as required for processing your order, or for legal requirements.

We use the IP address for web site administration purposes only, and to diagnose problems.


Your right to access, correct, erase, and export your data under GDPR
The only data we store is what you type in when you create your account and orders and is the minimum necessary to process and deliver your orders.
i.e. Your Email, Name, Shop name, Customer address, Shipping address, Billing address, phone number and VAT number. By law we are required to keep any invoices raised for 6 years.

We share parts of this data with our payment providers worldpay/paypal in order to process your invoice payments. Any financial information entered within their platforms is not retained by us once the transaction is processed,
WORLDPAY
PAYPAL


We share the delivery information with our couriers to be able to deliver our goods to yourself.
DPD



E-mail conversations are also kept when pertinent to the history of the account/order.


As our customer you are able to access your personal data stored through your customer login. You can edit and amend any information that is incorrect. You may view information on historic orders/invoices. If you wish to delete your account, please contact us.

If a data breach occurs, under GDPR regulation we will inform you within 72 hours.
We have an appointed Data Protection Officer.

Elizabeth-Anne Children's Wear Ltd is Payment Card Industry Data Security Standards (PCI DSS) compliant.

This website is hosted in data centres in the UK. All traffic between this website and your browser is encrypted and delivered over HTTPS

Your password is stored as a hash digest and in the event of a security breach , your original password cannot be recovered from our servers.






Cookies
In order order to handle your shopping cart we use session cookies. These are temporary cookies that link your cart to your account ID when logged in and do not contain any personal information.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially,and effectively.

Please note that our normal working hours are between 10am and 5pm Monday to Friday. An answer phone service is available at all other times.
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